Tenant's Frequently Asked Questions

Click on the questions to reveal the answers.

Q: What are the terms of my lease?

A:  The terms of you lease are written clearly on your lease.  If you have any questions please feel free to call us at (703) 663-7965, or email us at info@totalpropertysolutionsva.com, or online chat with us at the bottom of each page on the website.

Q: Who is the Landlord of my Property?

A:  Total Property Solutions LLC. is the manager of your property and represents the owner.  Please address any questions or problems to us through your web portal, by phone (703) 663-7965 or email us at info@totalpropertysolutionsva.com.

Q: When is rent due?

A:  Rent is due on the first day of each month. Your rent payment pays for the month to come.  Example:  Rent that is due on the first of May pays for May’s rent.

Q: When is rent late?

A:  Typically rent is due on the first of each month.  You then have a grace period of 5 days after the due date wherein, even thought the payment is late, you will accrue as defined by your lease.

Q: What happens if I can’t pay my rent?

A:  Please be sure to notify our office immediately if something prevents you from being able to pay your rent & to explain your situation. If you do not, please know that we will be contacting you. To prevent an eviction from taking place, please be sure to always pay your rent on time and in full.

Q: What happens if I have an unauthorized pet?

A:  If you have a pet on the property, even temporarily, you are in violation of the lease and will be subject to all penalties allowed under the leaser and the law up to and including eviction, unless a Pet Agreement and any Pet Deposit have been approved by the Landlord.

Q: Can family, guests or friends occupy the Property?

A:  Guests are typically not permitted to occupy the property longer than fifteen days during the lease term without the written consent of the landlord.  Any children born to, or adopted by the tenant would be allowed without exception.

Q: What is normal wear and tear?

A:  The answer to this question is a bit subjective.  When living in a home, one would expect occasional scratches, scuff marks, nail holes, loose knobs and traffic wear on the carpets.  As a general rule, after a year’s occupancy if a painter can touch-up a room with little more than a brush in a half an hour or a handyman can address all items in an hour or two it is normal wear and tear.  If the house must be completely repainted, items are damaged beyond repair or missing, or a contractor must be hired to make repairs, it is excessive damage.

Q: What are normal maintenance items for the tenant?

A:  Generally, the tenant is responsible for maintaining those perishable items that require regular cleaning and replacement.  Total Property Solutions prepares a specific list of items and frequencies with which they must be addressed and delivers this list to the tenant.  Typical items would include regularly changing furnace filters, water filters, thermostat batteries, cycling HE washers with sanitizer

Q: What are normal maintenance items for the Landlord?

A:  Although the tenant is usually responsible for normal maintenance of perishable items, the landlord is responsible for ensuring that all fixtures and equipment is functioning.  Annual maintenance programs to ensure that fixtures are working at peak efficiencies will tend to reduce repair costs and extend the life of your appliance.  Typical services include annual furnace and air conditioning inspections and cleaning, Air conditioning coil cleaning and flushing hot water heaters.

Q: Who takes care of the lawn?

A:  In general the tenant is responsible for lawn care as well as maintaining plantings and shrubbery trimmed.  Total Property Solutions does have contractors available to provide these services should the tenant not wish to do them himself.

Q: Who is responsible for insurance?

A:  The owner of the property should always have a fire and liability insurance policy in place to cover losses to the property.  If there is a mortgage on the property, the lender will usually require this as well.  The owner should also consider a loss of rent rider which would reimburse him for any rental income he were to lose due to a property that was damaged and untenable.  Tenants should also have a renter’s insurance policy which covers losses to the tenant’s personal property. 

Q: What happens when there is a problem with the property?

A:  Problems are typically identified by Total Property Solutions during an inspection or from a communication from the tenant.  We very often have success troubleshooting the problem over the phone with the tenant and can resolve the problem or at least identify it’s most probable cause right away.  From there, we classify the urgency and send a repairman out accordingly.  If it is estimated the problem can be resolved for less than $300.00 we will typically not notify the owner although the work order will be available for the owner to see on our secure website.  Should the repair be more expensive, we would contact the owner to get approval for such repair.  The exception being in the case of an emergency at which time we would still make every effort to contact the owner before initiating the repair, but would not delay the repair if the owner could not be reached.

Q: Are there rules for parking my car and my guest's car?

A:  Yes, you must follow any county, code or home owner association rules regarding the parking of your vehicles.

Q: If there is a maintenance issue. How do I contact someone to have it resolved?

A:  Please notify us at Total Property Solutions LLC.  You can contact us through your website portal and fill out a maintenance request, or if it is an emergency please call us at (703) 663-7965.

Q: What notification is required for the Landlord or Landlord’s agent to have access the Property?

A:  The Landlord or Landlord’s agents may access the property at any time with reasonable notice.  Please see the lease agreement for more details.

Q: What is the proceedure if my lease is going to expire

A:  You should receive a renewal notice at least 45 days prior to your lease expiration if you have not received this notice please contact Total Property Solutions LLC. The lease renewal will give you details of the actions required to renew your lease, including any changes. If you do not renew your lease by the specified date, the lease automatically renews on a month to month basis.

Q: I have decided not to renew my lease. What happens next?

A:  You must give written to Total Property Solutions LLC that you will not be renewing your lease within the time frame specified in your lease. Oral/Verbal notices are not sufficient under any circumstances. You are responsible for all monies owed up to the end of the written notice.

Q: At what point can the Landlord or Landlord’s agent start showing the Property after I give notice?

A:  The Landlord or his agents can begin to market and show the property typically within 60 days of the expiration of your tenancy as specified in your lease.

Q: Is there a procedure for the landlord or owner not to show the property untill I move out?

A:  Typically you cannot deny the landlord or his agents the ability to show your property at reasonable times and with reasonable notice per the terms of your lease.

Q: What type of payment is acceptable for my rent?

A:  At Total Property Solutions, we have made paying your rent simple.  You have the option to pay with check, money order, credit card or ACH (automatic deposit).  Most tenants find automatic deposit the most convenient option.  please refer to your tenants guide and to make electronic payments please use your tenants portal in our website.

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